• BLACK FRIDAY EXCLUSIVE:  
    FREE ETERNE MASK WITH PURCHASE
  • FREE DOMESTIC SHIPPING ON ORDERS OVER $100

RETURNS

HOW DO I RETURN AN ITEM?
WE’RE SORRY YOUR ORDER DIDN’T WORK OUT.
IF YOU ARE NOT SATISFIED WITH YOUR ORDER FOR ANY REASON, WE WILL ACCEPT THE RETURN OF ITEMS THAT ARE IN NEW, UNUSED CONDITION, WITH ORIGINAL TAGS ATTACHED AND ALL ORIGINAL PACKAGING AND OTHER COMPONENTS INCLUDED. ALL ORDERS MUST BE RETURNED WITHIN 30 DAYS OF PURCHASE FOR A REFUND. RETURNED ITEMS MUST NOT BE WASHED, WORN OR ALTERED. ITEMS INDICATED AS "FINAL SALE" AT THE TIME OF PURCHASE ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR MERCHANDISE CREDIT.

CREDIT FOR YOUR RETURNED ITEM(S) WILL BE REFUNDED BACK TO YOUR ACCOUNT IN THE SAME FORM OF PAYMENT USED TO PURCHASE THE ITEM(S). THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS, WHICH WILL BE DEDUCTED FROM THE TOTAL RETURN CREDIT. THE CREDIT SHOULD APPEAR ON YOUR NEXT STATEMENT. AT THIS TIME, WE ARE NOT ACCEPTING INTERNATIONAL RETURNS.

TO START YOUR RETURN CLICK HERE.
HOW DO I EXCHANGE AN ITEM?
AT THIS TIME, WE DO NOT ACCEPT EXCHANGES. IF YOU NEED A DIFFERENT COLOR, ITEM OR SIZE, WE RECOMMEND ORDERING THE DESIRED SIZE WHILE IT IS STILL IN STOCK AND RETURNING THE ORDER(S) AS NEEDED. RETURNS THAT DO NOT MEET THE ABOVE DOMESTIC RETURN POLICY REQUIREMENTS ARE ACCEPTED AT THE DISCRETION OF ÉTERNE AND SUBJECT TO A $10 RETURN FEE.
HOW DO I START A RETURN?
SOMETIMES THINGS DON'T WORK OUT. WE GET THAT! ALL ORDERS MUST BE RETURNED WITHIN 30 DAYS OF PURCHASE FOR A FULL REFUND. TO START A NEW RETURN, CLICK HERE. ONCE YOUR RETURN BEGINS PROCESSING, YOU WILL RECEIVE A CONFIRMATION EMAIL.
HOW DO I TRACK MY RETURN OR REFUNDS
TO TRACK THE STATUS OF YOUR RETURN, REFER TO YOUR CONFIRMATION EMAIL. ONCE WE RECEIVE YOUR RETURN, PLEASE ALLOW 7 - 10 BUSINESS DAYS FOR YOUR REFUND TO PROCESS. REFUNDS ARE ADMINISTERED TO THE SAME FORM OF PAYMENT ORIGINALLY USED FOR PURCHASE. DUE TO VARYING PROCESSING TIMES BETWEEN PAYMENT PROVIDERS, PLEASE NOTE THAT REFUNDS CAN TAKE UP TO 10 WORKING DAYS TO SHOW ON YOUR ACCOUNT.  WHEN YOUR RETURN AND REFUND ARE FULLY PROCESSED, YOU WILL RECEIVE A CONFIRMATION EMAIL FROM ETERNE CUSTOMER CARE.